Support
You write directly to the developers. We reply within 24 hours on business days, sooner during outages.
Service status
Each add-on has a public status endpoint and independent monitoring. During an outage we inform you on this page and by e-mail.
What helps us
- The URL of your e-shop.
- The add-on name and what you expected vs. what happened.
- The time of the event and the order number, if it concerns a specific notification.
- Never send passwords or API keys – we do not need them.